Privacy and Policy
Ease My AI Pvt. Ltd.
Effective Date: 23rd March 2026 Last Updated: 23rd March 2026
1. Introduction
Ease My AI Pvt. Ltd. (“Company”, “we”, “our”, or “us”) is committed to protecting the privacy and security of personal data. This Privacy Policy describes how we collect, use, process, store, and disclose information when you access or use our platforms, including but not limited to:
• REDX (AI Video Analytics Platform)
• TymStream (Video Collaboration Platform)
• Websites, applications, and services operated by us
This policy is in compliance with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023.
2. Scope
This Privacy Policy applies to:
• Visitors to our website
• Customers, partners, and enterprise clients
• Users of REDX, TymStream, and related AI solutions
• Individuals whose data may be processed through our AI-enabled systems
3. Information We Collect
3.1 Personal Information
We may collect the following:
• Name, email address, phone number
• Organization details
• Login credentials and account details
• Communication records
3.2 Sensitive Personal Data (if applicable)
As defined under applicable law:
• Biometric data (e.g., facial recognition where deployed)
• Video feeds containing identifiable individuals
• Location and tracking data (if enabled)
3.3 Technical & Usage Data
• IP address, device information
• Browser type, OS
• Log files and system activity
• Network and performance data
3.4 AI & Video Data
• CCTV footage and video streams
• Event metadata (alerts, detections, timestamps)
• Object detection outputs (vehicles, persons, PPE, etc.)
4. Purpose of Data Collection
We process data for the following purposes:
• Providing and maintaining our services
• AI-based video analytics and automation
• Security, surveillance, and safety monitoring
• User authentication and access control
• Customer support and communication
• Compliance with legal and regulatory requirements
• Product improvement and system optimization
5. Legal Basis for Processing
We process personal data based on:
• User consent
• Performance of contractual obligations
• Compliance with legal obligations
• Legitimate business interests (e.g., security, fraud prevention)
6. Data Storage and Retention
• Data may be stored on-premise, cloud, or hybrid environments depending on client deployment
• Retention periods are defined based on:
◦ Client agreements
◦ Regulatory requirements
◦ Operational necessity
We ensure that data is not retained longer than necessary.
7. Data Sharing and Disclosure
We do not sell personal data.
We may share data with:
• Authorized clients and enterprise customers
• Government or regulatory authorities when required by law
• Trusted third-party service providers (under strict confidentiality)
8. AI, Video Analytics & Surveillance Disclaimer
Our platforms may process video and AI-based data including:
• Facial recognition (if enabled by client)
• Behaviour detection and monitoring
• Object and activity recognition
Important:
• The deployment and use of such systems are controlled by the client
• Clients are responsible for obtaining necessary consents and approvals
• Ease My AI acts as a technology provider and data processor in such cases
9. Data Security
We implement reasonable security practices, including:
• Encryption (data in transit and at rest)
• Role-based access control (RBAC)
• Secure authentication mechanisms
• Network security and firewalls
• Regular audits and monitoring
10. User Rights
Subject to applicable laws, users may:
• Access their personal data
• Request correction or updates
• Withdraw consent
• Request deletion of data
• Raise grievances
Requests can be made via the contact details below.
11. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
• Enhance user experience
• Analyze website traffic
• Improve platform performance
Users can control cookie preferences through browser settings.
12. Third-Party Links
Our platforms may contain links to third-party websites. We are not responsible for their privacy practices.
13. Cross-Border Data Transfer
Where required, data may be transferred outside India in compliance with applicable laws and adequate safeguards.
14. Grievance Officer
In accordance with applicable laws, the Grievance Officer details are:
Name: Jekin Dedhia
Email: jd@easemyai.com
Address: Ease My Ai Pvt Ltd, 101, Twin Complex phase 1, next to hotel Sahar garden , marol, Andheri east , Mumbai 400059.
15. Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be published on this page with a revised “Last Updated” date.
16. Contact Us
For any questions or concerns regarding this Privacy Policy:
Email: jd@easemyai.com